Responsible Gaming — Play Smart, Stay in Control

1. 18+ Age Restriction

bb8b operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any bet on our platform. This is a strict, non-negotiable requirement that applies to all players across Bangladesh and every other market we serve.

1.1 Age Verification at Registration

During the registration process, all players are required to confirm that they are aged 18 or above by ticking a declaration checkbox. This self-declaration is the first line of verification. However, bb8b also conducts mandatory Know Your Customer (KYC) checks, during which you will be required to submit a copy of your Bangladesh National Identity Card (NID) or passport. Your date of birth as stated on that document must confirm that you are at least 18 years old at the time of registration.

In cases where there is any reasonable doubt about a player's age — for example, where account behaviour or communications suggest possible underage access — bb8b reserves the right to suspend the account immediately and request additional age verification documentation before allowing any further activity. Any winnings accrued during a period when age has not been fully verified may be withheld pending verification outcome.

1.2 Protecting Minors

bb8b strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. If you share a device with a young person, please ensure your bb8b account is protected by a strong, unique password and that you always log out after each session. If you have reason to believe that a minor has accessed or attempted to access bb8b, contact us immediately at [email protected] so that we can investigate and take appropriate action.

2. Recognising Problem Gambling

Gambling is meant to be an entertaining leisure activity — not a way to earn income or escape personal problems. For the vast majority of players, it remains exactly that. However, for a small number of people gambling can become compulsive or harmful. Recognising the early warning signs is the most important step toward getting help.

2.1 Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself, we strongly encourage you to use bb8b's responsible gaming tools or contact our support team:

• You spend more money on gambling than you originally intended, and find it difficult to stop once you start.
• You chase losses — placing additional bets to try to win back money you have already lost in a session.
• Gambling is taking up an increasing amount of your time, including time that should be spent on work, family, or social commitments.
• You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop.
• You have borrowed money, sold possessions, or struggled to pay bills as a result of gambling losses.
• You conceal the extent of your gambling from family members, friends, or colleagues.
• You rely on gambling as a way to manage stress, depression, loneliness, or other emotional difficulties.
• You have made repeated unsuccessful efforts to control, cut back, or stop gambling.

2.2 Self-Assessment

If you are unsure whether your gambling habits are healthy, take a moment to ask yourself honestly: Am I gambling with money I cannot afford to lose? Is gambling affecting my relationships or responsibilities? Do I feel in control of when I start and stop? If the answer to any of these questions gives you cause for concern, please use the tools described in this page or reach out to our support team. There is no judgement — only assistance.

3. Deposit Limits

bb8b's deposit limit tool allows you to set a hard cap on the total amount you can deposit into your account over a defined time period. This is one of the most practical and effective tools available for keeping your gambling within a pre-planned budget — and bb8b strongly recommends that all players set a deposit limit from the moment they open their account.

3.1 Available Limit Periods

3.2 How to Set or Adjust a Deposit Limit

Deposit limits can be set, viewed, or reduced at any time from the Responsible Gaming section of your bb8b Account Settings. Reducing an existing limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 72-hour cooling-off period — this delay is intentional and exists to protect you from making impulsive decisions in the heat of the moment. Once the 72-hour window has passed, the increased limit will activate automatically unless you cancel the change request in the meantime.

3.3 Deposits via bKash, Nagad, and Rocket

All deposit limits apply regardless of the payment method used. Whether you fund your account via bKash, Nagad, Rocket, Upay, or bank transfer, the same deposit limit ceiling applies. If a deposit attempt would push your total past the limit for the current period, the transaction will be declined and you will be notified. You can resume deposits once the limit period resets or after you have successfully applied a higher limit following the cooling-off period.

4. Time-Out Features

A time-out is a short-term break from gambling on bb8b. It is designed for players who feel they need a temporary pause — perhaps after a losing streak, a stressful period, or simply because they feel they have been spending more time gambling than is comfortable. A time-out is not the same as self-exclusion; it is a shorter, reversible measure.

4.1 Time-Out Duration Options

bb8b offers the following time-out periods, selectable directly from your Account Settings:

• 24 Hours — a quick reset after a single session you feel went too long.
• 48 Hours — a weekend break or a two-day cooling-off window.
• 7 Days — a week-long pause, useful after a difficult gambling period.
• 30 Days — a full month away from the platform to reassess your habits.

4.2 What Happens During a Time-Out

Once a time-out is activated, your bb8b account is immediately suspended. You will not be able to log in, make deposits, place bets, or access any games or sports markets. Any pending bets placed before the time-out was activated will be settled normally in accordance with their respective outcomes. Your account balance is preserved in full and remains accessible to you once the time-out period expires.

During a time-out, bb8b will also suppress all marketing communications to your registered email address and mobile number. If you are receiving SMS or email promotions and wish to continue the time-out without any gambling-related messaging, contact [email protected] and we will ensure all marketing is paused for the duration.

4.3 Ending a Time-Out Early

Time-outs of 24 or 48 hours cannot be ended early — the suspension runs its full course. For 7-day and 30-day time-outs, an early reactivation request may be submitted to [email protected], but it is subject to a mandatory 48-hour review period before access is restored. This deliberate friction is designed to give you time to reconsider before returning to play.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on bb8b. It is intended for players who have concluded that they need a sustained, enforced break from gambling — or who wish to permanently close their account. bb8b takes self-exclusion requests extremely seriously and processes them with the highest priority.

5.1 Self-Exclusion Periods

Players may select any of the following self-exclusion durations:

• 6 Months — a substantial break for players who need a longer recovery period.
• 1 Year — a full-year exclusion for players with more serious concerns.
• 3 Years — an extended exclusion for players committed to a long-term break.
• Permanent (Lifetime) — an irrevocable closure of your account for players who wish to stop gambling on bb8b entirely and permanently.

5.2 How to Request Self-Exclusion

5.3 Important Notes on Self-Exclusion

Self-exclusion periods cannot be shortened or reversed once activated — this is by design. If you attempt to contact bb8b to reopen your account during the exclusion period, our support team is trained to decline such requests and to remind you of the resources available to help. At the end of the chosen period (except for permanent exclusions), bb8b will contact you to confirm whether you wish your account to be reactivated — we will never automatically reopen an excluded account without your explicit instruction.

6. Player Protection Tools

In addition to deposit limits, time-outs, and self-exclusion, bb8b provides a broader suite of player protection tools designed to keep your gaming experience healthy and within your control. All tools are accessible from the Responsible Gaming section of your Account Settings.

6.1 Session Time Limits

You can set a maximum duration for any single gaming session. Once the session limit is reached, bb8b will display a notification and — depending on your settings — either prompt you to confirm that you wish to continue or automatically end the session. This tool is particularly effective for players who find that time passes quickly when they are engaged in fast-paced games such as slots or live casino tables.

6.2 Reality Check Reminders

Reality check reminders are periodic on-screen notifications that display your current session duration and the net amount wagered since you last logged in. You can configure the frequency of these reminders — every 30, 60, or 90 minutes. When a reminder appears, you are given the option to continue playing or to end your session. These prompts are intentionally neutral — they do not judge your choices but simply ensure you are making them consciously.

6.3 Loss Limit Tool

The loss limit tool allows you to specify a maximum net loss over a daily, weekly, or monthly period. Once your cumulative losses for the period reach the ceiling you have set, your account will be suspended for the remainder of that period. Like deposit limits, loss limits take effect immediately when set. Increasing a loss limit requires the same 72-hour cooling-off period that applies to deposit limit increases.

6.4 Wager Limits

bb8b also supports maximum stake limits per bet or per game round. If you find yourself placing larger and larger individual bets, setting a wager limit per round helps contain the pace of loss and ensures that no single bet can significantly exceed your intended stake size.

6.5 Account Activity History

Your full account history — including all deposits, withdrawals, bets placed, game results, and session durations — is available at any time from the Account History section of your dashboard. Reviewing your activity history regularly is a simple and effective way to stay aware of your actual gambling patterns, rather than relying on memory, which tends to underestimate both time spent and money wagered.

7. Support & Resources

If you feel that gambling is causing harm — to yourself, your finances, or the people around you — please reach out. Asking for help is a sign of strength, not weakness. bb8b's support team is trained specifically to assist players with responsible gaming concerns, and all conversations are handled with complete confidentiality.

7.1 Contacting bb8b Responsible Gaming Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). To reach us:

• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing.
• Live Chat: Available directly within your bb8b account dashboard at any time.

When you contact us about a responsible gaming concern, our team can help you activate any of the tools described in this page, discuss your options without pressure, and connect you with further resources if needed. We will never attempt to discourage you from using protective tools or from taking a break.

7.2 Tips for Keeping Gambling Healthy

bb8b recommends the following practical guidelines for all players, regardless of whether they currently feel their gambling is problematic:

• Set a strict entertainment budget for gambling before you start and treat it the same way you would a cinema ticket — money spent on the experience, not expected back.
• Never chase losses. Accept that losing sessions are a normal part of gambling and that attempting to win back losses typically makes the situation worse.
• Take regular breaks during sessions — step away from the screen, get some water, and check in with how you are feeling before continuing.
• Avoid gambling when you are feeling stressed, upset, intoxicated, or fatigued. Emotional states significantly impair decision-making and risk assessment.
• Keep gambling in proportion to your other leisure activities. If you find that gaming is crowding out other hobbies, social time, or responsibilities, it is time to reassess.
• Use the account history tool to review your actual spending and time on a weekly basis — honest self-monitoring is one of the most effective protective habits.

8. Responsible Gaming FAQ

How do I set a deposit limit on bb8b?

Log in to your bb8b account and go to Account Settings, then select the Responsible Gaming tab. Choose "Deposit Limits", select your preferred period (daily, weekly, or monthly), enter your desired limit in BDT (৳), and confirm. The limit takes effect immediately. To increase or remove a limit, a 72-hour cooling-off period applies.

Can I self-exclude if I don't have access to my account?

Yes. If you are unable to log in to your account, send an email to [email protected] with the subject line "Self-Exclusion Request". Include the email address and mobile number registered to your account so we can identify it. Our team will process your self-exclusion request within 24 hours and confirm by email once it is active.

What happens to my balance if I self-exclude?

Any balance remaining in your bb8b account at the time self-exclusion is activated will be held securely. You can request withdrawal of your remaining balance by contacting [email protected] after your exclusion is confirmed. Withdrawal processing follows our standard timelines via your registered payment method (bKash, Nagad, Rocket, or bank transfer).

Will I still receive promotional emails during a time-out or self-exclusion?

No. bb8b automatically suppresses all marketing communications — email, SMS, and in-app notifications — as soon as a time-out or self-exclusion is activated. If you continue to receive any promotional messages after your tool is active, contact [email protected] immediately and we will resolve it without delay.

Can someone else request a self-exclusion on my behalf?

In exceptional circumstances — for example, if a family member is concerned about a loved one's gambling — a third-party exclusion request may be submitted to [email protected]. Our team will review the request, verify the account holder's identity to the extent possible, and take appropriate protective action. We treat all such requests with sensitivity and confidentiality.

Is bb8b's Responsible Gaming programme available in Bangladesh?

Yes. All responsible gaming tools described on this page are available to all registered bb8b players in Bangladesh. Our support team operates on Bangladesh Standard Time and is fully equipped to assist players with queries in the context of the Bangladeshi market, including deposits and withdrawals via bKash, Nagad, and Rocket.